Santos Publicações Ltda. has as basic premise the maintenance of the privacy of all customers and also of all those who visit the site. All efforts are made to provide a pleasant environment, of simple and strongly safe navigation.
Definition of visitors
All people who access the Santos Publicações Ltda. website, whether they are clients or not, are considered visitors. When any service or section of the site is for the exclusive use of clients, this situation will be explained with the appropriate message.
Information about data collected from visitors
In order to provide the best possible service, our website may make use of technical resources, currently known as cookies*, in order to obtain information pertinent to visitors such as date of last visit to the website, type of computer and/or browser, etc. This information is necessary to allow the personalization of navigation and better adaptation of the pages of the site to the profile of the visitor.
The provision of this information is not mandatory and, therefore, the user may configure his browser not to provide it, but this may affect the use of some features of the site.
During the navigation in the area of the site restricted to customers, IP** identification may be used and recorded in order to ensure the security and authenticity of transactions.
When there is any type of capture of information other than those mentioned above, they will be obtained by filling out the appropriate forms, as described in the topic "Information Registration" of this document.
*Cookie - small file that enables the collection of some information about the user's navigation. No personal information is collected or recorded with this resource.
**IP (Internet Protocol) - numeric electronic address assigned by the access provider to the user, allowing its identification at a given time and date.
Which data are collected
Cell phone number;
Date of birth;
Data regarding their addresses.
Credit card data, when chosen as payment method.
Other information that may be collected
Information about you that has been made public by you or is publicly available;
Information that we collect from third parties, such as, for example, complements of your registration data (name, affiliation, date of birth, CPF, telephone number, address, among others), score generated by credit agencies, if you are part of any list of Politically Exposed Person (PEP) or any alert list (such as, OFAC, CSNU and other international lists), among others;
Information provided by you, voluntarily, as through communications with our social networks.
How we use your data
We use the personal data to ensure a quality service and a better experience in your purchase. We list below the purposes for which we may use your personal data:
To enable the provision of different services available in our store;
To answer requests and questions in our Customer Service Center;
To correctly identify the User;
To send the acquired products or communications of offers;
To contact you, when necessary. This contact can contemplate several subjects, such as communication about promotions and offers, answers to questions, answers to complaints and requests, updates of orders made and delivery information;
To assist in the diagnosis and solution of technical problems;
To develop new features and improvements, improving your experience with our available services;
To consult your information in credit agency databases;
To carry out investigations and measures to prevent and combat illicit activities, fraud, financial crimes and money laundering and/or terrorist financing crimes;
To ensure compliance with legal or regulatory obligations or to ensure the regular exercise of rights of Santos Publações Ltda. In these cases, we can even use and present the information in judicial and administrative proceedings, if necessary;
To collaborate with the fulfillment of a judicial order, competent authority or supervisory body;